Accident Repairs

The worst workshop ever. I was involved in a car accident on the 8th of Jan and my car was towed to the Randburg workshop post accident. I finalised all the paperwork with the insurance and my claim got authorised within a week of submitting my documents. I then had to email the workshop and find out for myself whether they had received any communication from my insurance regarding the authorisation of my claim, that’s when they only confirmed that authorisation was given to them and Anna Sefoloshe will be the one assisting me regarding giving me updates of my car etc. The last communication I received from them was that my car is currently by the panel beating department, still awaiting parts. 2 weeks later nothing has been said to me, I constantly need to be the one sending emails asking for an update regarding my car and whether they have received the parts as yet. What’s worse is that they are not of any assistance. I called the workshop last week Thursday asking for an update from Anna Sefoloshe seeing that she doesn’t respond to any of my emails, I was transferred to her line which rang with no answer, a lady then answered saying that it means that Anna is not yet in so she requested for my personal details as well as car details stating that she will give them to Anna who will call me to give me an update regarding my car, till date I haven’t received any call or response from her. I even sent an email to Adriaan Van Staden who was initially assisting me in this matter and responding to my emails explaining everything to him but surprisingly, he also hasn’t responded. Yesterday one of my close friend’s tried calling them several times to no success. Eventually managed to go through and was transferred to Anna who confirmed that parts were received but could not say when will the car be done by the panel beating department or even give out an estimated time for repairs. My car has been there for 6 weeks approaching 7 weeks this coming Monday and nothing has been done to help me as yet, nothing at all yet they are supposed to be rendering a service and communicating with their clients but nothing!!! Instead one needs to be the one constantly running after them for an update as if they are doing one a favour that time they are getting paid to offer such services!!! I’m really frustrated and disappointed as this whole process is dreading forever and I don’t know for how long can I be patient, I have honestly ran out of patience and just don’t know what to do anymore since I really need my car back. By now it should be done but it’s not the case, how much longer am I expected to wait? It’s too much now!!! I want and need my car back ASAP!!! I mean I use it on a daily basis so you can just imagine the trouble I am currently going through without my car, it’s a nightmare and I spend ridiculous amounts of money on transport. Please fix this mess because I can’t take this anymore. I trusted my insurance company since they are ones that decided that my car should be towed there, I honestly thought it was going to be a smooth process but instead it’s one hell of a nightmare. At this point I have lost all faith and don’t know what to make of this whole matter. I WANT MY CAR BACK!!! These people have no sense of urgency and just don’t take people seriously. How they treat their clients is just not fair.