Absolutely no care for clients or their cars

Highly disgusted in the professionalism and service provided to clients. As a client, to be told you can't help me with my problem or book my car in at any time as you are to full, and if I want to be pushed in I need to pay R1200 for assistance, and all this after I explained that my car has a massive loud noise on the front suspension and I don't feel save driving the car, as it is sverwing on the road. After asking why I need to pay R1200 to have my car booked in by Ford (as it is a Ford), will I be told by your consultant that I need to take my car elsewhere or to any other mechanic. What kind of service is this. How should I trust Ford, how can I ever beleive again that Ford provides good service. Highly disappointed and enraged.