Ceroc Dancing: Setting new lows for customer service

<p>My fiance and myself bought a package from Ceroc Dance earlier this year. Due to unforeseen circumstances, such as business travel, fiance coming down with mumps and our son being sick, we had to move classes. This process was met with disdain by Helen. In one instance, where my son was ill, she had the audacity to ask if he was really sick enough to move the lesson. As it stands, we are still owed lessons which Helen advised we would be contacted to make up when they have an opening, 4 months later they were yet to contact us. On contacting Helen to request a refund, which I had already done 4 months prior but was ignored, I was spoken over, threatened with her solicitor and hung up on.</p> <p>Please do not deal with Ceroc Dance, especially Helen. This has been the worst experience I have had with any company.</p>