Rude receptionist I ever meet.

I booked for a couple massage and the time that I was given was 18:30 via email and cause of traffic I arrive at the SPA 18:40 and when I woke in the first thing I did I apologised for the 10 min that I was late for and the reception whom assisted me booking she said it was fine and her name was NISA, to make the story short I paid R995 and everything was fine cause I booked for 3 treatment, then after my two teamtment was done the ladies that was assisting us said that we done and I told her that I booked 3 treatment not 2 and she informed me that they will only do the 2 because I was late that moment I was confused and she told me that my booking was 18:15 and I showed her the email that I received confirming that my time was 18:30 so she went outside and ask whowever who did the booking'' that time I was still laying on the bed then she went find out after few minute she come and said that it fine she will do the other treatment 5minute late the lady who assisted me with the booking poped up in the room where we were getting massaged and she come with attitute telling me that, I must take responsability of my 10min of being late and I have no right to ask the ladies that Assisted me to do the treatment 1. She let me paid and did not give me information about how they will give me less of what I paid for. 2. she said that her boss made a mistake with the booking 3.she should at least have waited for me to Finnish with the massage and tell me whatever she had to say at the reception instead of popping into the room while I was busy. 4. In the future dont underlook on people cause they color or other reasons the main thing is that I paid for the service and you should behave diferentely and you still had a gute to argue when I explain to you how you should have waited for me to finnish or give me the information beforehand, then I wasnt gonna waste my money. Nisa you definitely ruined my night.