HORRIBLE CUSTOMER SERVICE

Hi there,

I moved in at The Parks Lifestyles Apartments in the first week of June and two weeks in I encountered a problem with the apartment. The bedroom window drastically steams throughout the night inside the bedroom and water drips off the window seal to the floor, to a point where my bedroom furniture is getting damaged by water.

I have raised this issue with management and maintenance office at The Parks (Houss) and nobody seems to care, I liased with my agent Thato who seems to not have any influence to ensure that tenants are heard or assisted- the correspondence was sent to the admin officer Nhlahla and their manager Sharifa who have responded to my emails of complaint with zero interest to assist me. The Maintenance officer William and Sharifa have advised that there is nothing they can do and I should just open the window throughout the night to diminish the condensation. They promised to send someone to at least view the problem, after I nagged them for days ( UNTIL DATE NOT A SINGLE PERSON WAS SENT TO INSPECT THE PROBLEM).

I had started sleeping with the bedroom window open which is of no great benefit but suffering to me so I can no longer continue to keep it open because it is a middle of winter season and I am constantly picking up FLU.

I am incredibly disappointment by their customer services or lack thereof of Managers of The Parks Lifestyle Apartment. They DO NOT CARE about their tenants and it is so frustrating to live in such a place. We pay for multiple things, such as utility fees ,common area lights and water nonsense etc. for these people to not take their tenants seriously. The management has a "We don't care attitude, that we can get another tenant should you leave" type of behaviour.

I have proof of correspondence on emails which has been invanity for me to be quite frank. I actually proposed that they can at least move me to another unit which has ventilation bars, they advised that if I want to move I will need to pay full moving costs i.e. rent and deposit. They are just so inconsiderate and are not taking accountability for a building fault. yes, such is expected due to their rapid production but THEY SHOULD AT LEAST TAKE ACCOUNTABILITY AND ASSIST. But they are simply not interested.

I am currently out of ideas at this point. Honestly.

Regards, Unhappy tenant Nwabisa Ntlama