pathetic servce

<p>i bought a hoover vacum cleaner ,in a short time it packed up, i sent for repairs, was told wil get a sms on progress, didnt get </p> <p>after a month i went back, nothing done, went again still not ready. finally i went to fetch it and when i get home its not mine</p> <p>the lady at the repair section lady was very polite but no results</p>