MT
Michael T
1 reviews | Active since Oct 2017
04 Oct 2022, 10:09
Swearing at me on the phone
I have ICC software, According to there web site i can get a Upgrade to there software.
After They tried installing it did not work.
They then did not want to revert my settings.
So basically i need to re-image my PI so that i can use my software again.
Basically the Guy on the phone said I should "F**CK OFF, this is not his software
How do you swear at a customer.
Call was recorded.
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Centurion Solar's replyOfficial
04 Oct 2022, 12:29Hi Michael,
I apologize for the employee's bad behavior. It was unacceptable and has been dealt with accordingly. For what it's worth, the employee got some very bad personal news that day, which drove him over the edge and he ended up taking it out on you. Still unacceptable, but that was the circumstances that caused the incident. If you look at our other reviews you will see that we pride ourselves on outstanding customer service, so please accept our apology for the one time our emotions got the better of us.
I apologize for the employee's bad behavior. It was unacceptable and has been dealt with accordingly. For what it's worth, the employee got some very bad personal news that day, which drove him over the edge and he ended up taking it out on you. Still unacceptable, but that was the circumstances that caused the incident. If you look at our other reviews you will see that we pride ourselves on outstanding customer service, so please accept our apology for the one time our emotions got the better of us.
Centurion Solar's reply04 Oct 2022, 12:29
Official
Hi Michael,
I apologize for the employee's bad behavior. It was unacceptable and has been dealt with accordingly. For what it's worth, the employee got some very bad personal news that day, which drove him over the edge and he ended up taking it out on you. Still unacceptable, but that was the circumstances that caused the incident. If you look at our other reviews you will see that we pride ourselves on outstanding customer service, so please accept our apology for the one time our emotions got the better of us.
I apologize for the employee's bad behavior. It was unacceptable and has been dealt with accordingly. For what it's worth, the employee got some very bad personal news that day, which drove him over the edge and he ended up taking it out on you. Still unacceptable, but that was the circumstances that caused the incident. If you look at our other reviews you will see that we pride ourselves on outstanding customer service, so please accept our apology for the one time our emotions got the better of us.