Worst Customer Service - Centurion Select Car Dealership

My Haval went in for it's first service on a Friday and I was happy to utilise the services of dropoff and pickup from Centurion Select as my Wife's car was there the day before and everything ran smoothly. On the Thursday, the service booking consultants already notified me that the Friday was going to be an extremely busy day.

On this day, the booking in of my car went well and Uvaan, the representative that assisted me, was very professional but already swamped with work. His service was of the highest standards. However, I experienced the following problems from this dealership:

1. I had to follow up with the dealership at 16:30 on my collection for my vehicle and at the time they were unaware of where their drivers were. Knowing that this will be an extremely busy day, I am shocked that management did not utilise more staff to do collections, considering they were notified that the traffic and increased significantly. Shocking that the person in charge of Operations did not keep customer service in mind here.

2. I was asked if I could possibly arrange my own transport to the dealership, which is highly unprofessional, after the service was offered to their clients. Again, management was seriously lacking and not focused on their customers.

3. Upon arrival after 17;00, closing time for the dealership, I approached Uvaan that was sitting with a big stack of paperwork to be completed and motivated to get it done. After a long day, he still remained professional, and polite after a long hard week, after hours on a Friday. Paper work was done but the other staff, one already gone home and the other on their way out, assisted in no way (from what I witnessed). Lack of culture and teamwork. My service book was still on Uvaan's desk and he was advised that the car was done.

4. Approaching my car with the service book and invoice in hand, I noticed the car was never washed. Again, a lack in client service and lack of inspection.

This is completely unacceptable and can not be blamed on Uvaan, the representative that was committed to getting the work done, overloaded and working afterhours. There is a serious issue with operations and business processes within the service department.