Shocking service

My JAC T8 bakkie went in for a starter motor replacement. 2 weeks of me calling for feedback - not once did I receive a call back to my 10 plus messages left for Nicola. She only dealt on email. There was always an excuse as to why my bakkie was not ready even after the part arrived on Monday 7th April, today it is the 10h of April and still no call or update as to when the 2 hour job will be completed. I have also been without a vehicle for 2 weeks as they do not have courtesy vehicles so my service to my clients has suffered too. Their service department are understaffed and over worked. When you are in store with them their phones just ring...The Service Manager needs to seriously look at employing more staff for the amount of vehicles that pass through there.