4 WEEKS AFTER I BROUGHT MY CAR IN NOONE CAN TELL WHAT THE ISSUE IS OR WHEN IT WILL BE FIXED!!!!!!

I bought a P Series last year in October. In March this year, I decided to take a trip with my family to Limpopo, only for my car to lose power on the freeway as I was passing Centurion. Long story short, I decided to have it towed to the nearest GWM (Suzuki Select Centurion). What a nightmare its's been - from the 20th of March 2025 to today, the 14th of April no one can tell me what the issue is with my car. i keep calling and the lady who's supposed to be giving me updates is forever busy and does not return my calls The service manager by the name of Rico does not respond to my texts or answer my calls.

It's the only car I have, and I am now just sitting with no hope of ever getting my car fixed - let alone the fact that it's a car I bought 4 to 5 months ago.

Is the issue that I am not important or am not making enough noise to get attention?

PLEASE HELP GET MY CAR FIXED!!!!!!!!!!!!