Arrogant staff

<p>My should have been completed by the 27th of May. Their next date was the 3rd of June. Their next date was the 6th of June, and eventually the 7th of June. Not once did they phone me to give a status update, I always had to phone then. 13:45 on the 7th of June, I phoned them again. They said my car is on it's way back from wheel alignment, it just needs to be cleaned and I can collect it at 16:00. Arrived at 15:55. The receptionist phones Albert (who was working on my car). Her words to me: "Your car is on it's way back from wheel alignment, they just need to clean it". 2 hours after they told me this story the first time. Albert finally arrives with my car at 16:30, and we start with a check up. At the spot where my car was hit during the accident, there are still some very bad scratch marks. I tell him I'm not satisfied with that (the words my insurance told me to say before I sign for my car). Albert get's in my car, without saying a word, and speeds off to the workshop. Later he tells me, if I'm not happy with my car, my car can stay there. </p> <p> </p> <p>This was by far the most unprofessional behaviour I have ever seen, from someone claiming to be in the business for 30 years. I would never reccommend them to anyone.</p>