Ripping people off

My parking ticket fell and blew away (I assume, becuase could not find it when I got out of the car). i immediately went to the parking station and explained my situation. I at least expected the manager to try and help and look on the cameras to see that I was not lying and an honest mistake happened, and that I would not have to pay R30.00 for a new card. Lucille / Lucelle just blatantly refused to help me or explain why she cant help me (maybe the centre does not have a way to see who comes through the booms at what time.) She just kept on saying that the attendant helping me was just doing her job (which was way off point and I did not even mention that she did not do her job) and ask \ why don't you just pay the money"!! How can a person just handle a person as if they are a ******** and is trying to be dishonest? She does not act like a manager/supervisor at all and in my opinion is a bad example by not even explaining to customers or try and help sort out complaints. Even worse is the fact that they expect you to exit the premises within 15min after giving you the new card"