Incident - Broken into my car.

On the 30th of August 2018, they broke into my vehicle and stole some valuable items. Arriving at Centurion Mall, there was no sign of any Security Guard, that was suppose to be on duty. Once I have reported the incident with the security guard that was on duty (His shift started at 18:00), I have given my statement through to Management who was on duty by the time the incident happened. Smooth talk, he promised me to give me feedback by Friday the 31st of August 2018, to see what actually happened, and he will questioned the security guard who was suppose to be on duty. Till today, I have not received proper feedback from the Mall yet. I had to phone them to get feedback. Centre Management is also not very helpful due to the fact that she was not even aware of my Incident on Thursday night. Where is the communication between Control centre and Centre Management? I truly don't think this is the way how you should handle a case. I will see if I truly receive proper feedback from them or not.