Centurion Foam & Upholstery Bad Service

I took my bed chaise to Centurion Foam & Upholstery on the 10th of March 2016, Ane Kruger helped me and she told me the bed chaise would be ready by the 31st of March 2016. I agreed to this as per quotation terms and paid R225 as a 60% deposit to get the job done. I sent Ane Kruger an e-mail on the 31th of March 2016 as to how far they are with the chaise and their response was \My factory is currently busy with your chaise. It is striped and we will keep you up to date. I understand it is an urgent matter we are trying our best to finish the job as soon as possible. \" I sent another mail on the 1st of April 2016 and this was her response \"We are really trying our at most best to have it ready by today.I will keep you up to date. All our clients are important to us and we are working on having your item ready for you.\" I then called her and she promised me that the chaise will be done by the 4th of April 2016. Its now EOB and till thus far have not received any update whatsoever and they claim that \"All their clients are important to them\". This service is really pityful as I trusted them and if no response is still not offered after this, I plan to take this further."