SW
Samantha W
1 reviews | Active since Feb 2011
06 Dec 2021, 19:32
Accounts department
My experience with this academy is terrible! After numerous emails and a phone call their accounts department have still not gotten back to me regarding my outstanding account. They now claim not to give my sons certificate due to the account been in arrears. I am trying to sort the account out with them but the lady in their accounts department has no clue and told me she would get the financial manager to call me. I am still waiting on that call. Apparently with them they don’t give you an invoice to pay and put interest on your account to sum up to the amount! When I asked for an invoice I was told you don’t get one and I am the first person to complain about this. I myself am an accountant and can’t understand how they can run a business like this!
Helpful (0)
Replies (8)0
Replies (8)
Centurion Academy's replyOfficial
07 Dec 2021, 09:31Hi Samantha can you please give us your child,s student number so that we can help you sort this out. All parents receive invoices
Centurion Academy's reply07 Dec 2021, 09:31
Official
Hi Samantha can you please give us your child,s student number so that we can help you sort this out. All parents receive invoices
SW
Samantha W's updateReviewer Update
07 Dec 2021, 23:19Hi please refer to the numerous emails that have been sent to your accounts lady as well as sent to Rudolph just yesterday regarding this. Great to know we now get a reply on this post but no replies when asking to be called or on our emails. I look forward to hearing from you. Regards Samantha Webster
SW
Samantha W's update07 Dec 2021, 23:19
Reviewer Update
Hi please refer to the numerous emails that have been sent to your accounts lady as well as sent to Rudolph just yesterday regarding this. Great to know we now get a reply on this post but no replies when asking to be called or on our emails. I look forward to hearing from you. Regards Samantha Webster
Centurion Academy's replyOfficial
08 Dec 2021, 09:25Hi Samantha thanks for replying. As I have no idea which campus is involved and do not have access to all the different departments emails I have to start somewhere to try and help hence my request for tbe student number. But now that you mentioned Rudolph at least I know which campus and who the accounts person is. I will get back to you as soon as possible.
Centurion Academy's reply08 Dec 2021, 09:25
Official
Hi Samantha thanks for replying. As I have no idea which campus is involved and do not have access to all the different departments emails I have to start somewhere to try and help hence my request for tbe student number. But now that you mentioned Rudolph at least I know which campus and who the accounts person is. I will get back to you as soon as possible.
Centurion Academy's replyOfficial
08 Dec 2021, 10:02I have made contact with Rudolph regarding Keagan's account and have been assured that your problem is being attended to as we speak. I will check in later today again to find out how the matter is being resolved.
Centurion Academy's reply08 Dec 2021, 10:02
Official
I have made contact with Rudolph regarding Keagan's account and have been assured that your problem is being attended to as we speak. I will check in later today again to find out how the matter is being resolved.
Centurion Academy's replyOfficial
08 Dec 2021, 15:33Hi Samantha I have been told that your matter with finance department have been resolved. Hope you have a blessed festive season. Regards.
Centurion Academy's reply08 Dec 2021, 15:33
Official
Hi Samantha I have been told that your matter with finance department have been resolved. Hope you have a blessed festive season. Regards.
SW
Samantha W's updateReviewer Update
08 Dec 2021, 20:07Thank you for attending to this however it is sad that I had to go to these lengths to actually get help on my account. The account has been resolved however the account has still not been opened for my son to get his results and certificate. I did send through a POP on request and again have gotten no reply to when the certificate and marks will be sent.
SW
Samantha W's update08 Dec 2021, 20:07
Reviewer Update
Thank you for attending to this however it is sad that I had to go to these lengths to actually get help on my account. The account has been resolved however the account has still not been opened for my son to get his results and certificate. I did send through a POP on request and again have gotten no reply to when the certificate and marks will be sent.
SW
Samantha W's updateReviewer Update
08 Dec 2021, 20:12I would also like to add that you seriously need to look at how you are dealing with your statements and invoices as they are not adding up. I would also like to say I am not the first person to have a problem with there account as my colleagues daughter is also at your campus and she too said she had to fight with the accounts department to get a correction done on her account.
SW
Samantha W's update08 Dec 2021, 20:12
Reviewer Update
I would also like to add that you seriously need to look at how you are dealing with your statements and invoices as they are not adding up. I would also like to say I am not the first person to have a problem with there account as my colleagues daughter is also at your campus and she too said she had to fight with the accounts department to get a correction done on her account.
Centurion Academy's replyOfficial
09 Dec 2021, 10:44I will be sure to bring this under the correct person's attention.
Centurion Academy's reply09 Dec 2021, 10:44
Official
I will be sure to bring this under the correct person's attention.