Worst service ever!

Absolutely unacceptable service from Sanlam Gap and Centriq. With the handover back from Kaelo to whoever now does the administration, they lost important information on their systems, lost my dependents. Want me to send the proof of my dependents although they lost them from take note, my comprehensive family policy. Many days went by before I receive any feedback on man of my communications. Last year they paid a gap claim for my mother when Kaelo still did the administration and now Centriq they said she retired from the policy in take not 2020, hilarious! My dependents were added back now, but I still have issues due to their incompetence and have not been paid yet. My issue has been escalated numerous times. 7 to 10 working days turnaround is now around 2.5 months. Absolutely unacceptable. I am taking this to the ombudsman if my claim is not paid this week. I am also considering moving to Discovery gap cover if this is not solved this week.