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ndiphiwe S

1 reviews | Active since Aug 2016

16 Sept 2026, 11:32

Worst Possible funeral cover one can ever have.

I opened an policy with Capitec on the Banking app and everything went smoothly, added people i want to cover including my mother in law of which they allow you add. But now when i lodged a claim on Monday, i was called on Tuesday explained the relationship i have with my mother in law and showed evidence that i had previously covered her over the years with another company, but the assessment came back and rejected my claim.

I dont understand why you would accept underwriting a person of which which you will reject the claim.

Highly disappointed and cancelling my policy.

0
Replies (1)
Centriq Insurance
Centriq Insurance's reply16 Sept 2026, 14:47
Official
Dear Mrs Sibotho

Thank you for sharing your experience with us. 

Your concerns will be investigated, and feedback will then be provided. In the interim, should you have any queries relating to the process or timelines, please contact us at ***

Kind Regards

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