Upaid Funeral claims because postmoterm written in afrikaans was purposely mitranslated and interpreted

Dear Ms Selloane Matlokotsi Policy number: CF***6 Operation Policy repudiation We acknowledge receipt of the claim documentation for the late Ms Koketso Cleopatra Tsotetsi. We regret to advise that we are unable to consider the double accident benefit on this policy as death occurred due to natural causes: - According to the post mortem submitted by you, the immediate cause of death was due to Organ Failure. These factors therefore do not represent an accident. Please refer to your policy wording as per extract below: COVER START DATE AND COVER END DATE Our policy contract starts on the signature date, and will continue until one of the following events happen: 1. You cancel Your policy by giving Us notice in the manner set out in section 20 2. all the life assureds have died 3. at the end of the death premium waiver benefit 4. when You fail to pay 3 consecutive premiums or if Your total outstanding premium is equivalent to 3 months’ premiums. If you are not satisfied with the outcome of your claim, please read through the steps below that explain what your options are. It’s important to note that in terms of the Policyholder Protection Rules, you have 90 days to dispute this decision and make representation against this decision. You may do this by addressing a written communication directly to Centriq Life and they will respond to your written reasons within 10 (ten) days of receipt of your letter or e- mail. The Complaints Manager Capitec Bank E-mail Address: *** The Internal Complaints Department of Centriq Life, for attention of: Centriq Complaints inbox : *** Fax Number : *** This is the letter of repond i have received from this people after making the claim. in my life i have never come across such liers and fools. and for this i will never rest until justice is done to me and my family and many more people who have faced this situation before me. I was **** to with what is written in black and white by proffesionals. I would really appreciate if hellopeter will help me in translating what it is written in the postmoterm that state the cause of death. DAT DIE OORSAAK VAN DOOD DIE VOLGENDE WAS: ORGAAN FOSFAAT VERGIFTIGING. the fact that the poatmoterm is written in afrikaans does not mean that everyone is stupit to read afrikaans and more over the is goggle, dictionaries and apart from that there are people who are willingly to tell the trueth and translate what is written. and since i was told that cause of death is due to Organ failure by the company that was suppose to pay me. The postmoterm i have send to you says that the cause of death is due to BODY PHOSPHATE POISONING. worst part it is written in bold and capital letter so i dont know how did you come to the conclussion that the cause of death is due to organ failure that means natural death. you also have guts to change what is written in death certificate. because the death certificate i have sent to you stated that death was due to unnatural death. to my suprice now you again are changing it. and say that i dont qualify for natural death payment because waiting period is not over. You lying in the first place when you had to translate the postmoterm shows me that you are liers and you dont have intention of paying me. so now i am going to do everything in my power to expose who you really are. and the media need to also be aware of you and warn the people who are joining your insurances that you are devils. and u lie to costomers. #I WANT MY PAYMENT. I WILL NOT REST UNTIL YOU PAY SO DEARLY. I WILL MAKE SURE THAT THE NAME OF YOUR COMPANY LOOK LIKE THE ORGAN FAILURE THAT YOU ****ED MY DAUGHTER OF.