Unsatisfactory service

Iam a capiter acc holder and have been going to the branch to get help but none was granted instate I was turned back like iamnno Clint to them . I have made a terrible error due to stress and anxiety buy paying money into a capitec acc from my other bank acc . I have details of the acc holder and acc as tested on the atm advised by capitec staff member I need u to get this person to return my funds please R1200 is a lotbof money