Unpaid policy

On the 30th of June 2024 I lost my grandson so on the 5th of July 2024 I submitted all the documents that I got from the police together with what I was given by the doctor to claim at Capitec bank then on the 8th of July 2024 I received an amount of money which was short and they said I’ll get the remaining portion in 5 days.

It was not a fuss because I was busy with the funeral preparations and 5days will end now now, Capitec comes up with a story on the 5th day when I was doing an inquiry that I must wait up to 15 days now, please keep in mind the funeral day is closer and I need the money for the last touch ups 🤦🏽♀️ I went around asking for help knowing that I’ll replace the money as soon as the second portion comes in.

Fast forward the 15days comes and guess what ? Capitec bank comes up with another story that I need to submit documents in order for my money to come through which I did and at this point I feel like they want me to get tired of everything because I submitted everything I got from the detective and the doctor that was handling the case or paperwork. Okay moving on the doctor came through and wrote a preliminary report and I submitted the report on the 30th of July 2024 once again and I waited until I called for a follow up and again they made up a new story that I must submit another report which can take years to get like they trying by all means not to pay me my money.

I did everything even the detective said if there’s anything that they need to know suppose they contact him or the doctor because there are details and at this point they don’t understand this up and down Capitec bank is doing, at this point I’m thinking of involving lawyers because they don’t want to pay me my money imagine it’s the 12 of August 2024 I haven’t received my money!! I still need to pay people who helped me when they were taking about the waiting period.

I’m so furious and disappointed with Capitec bank’s insurance policy and most definitely I won’t let things be because I paid my money for the longest of time need to deal with this ASAP!! 😡