Unpaid claim over a month

This is what Capitec has been saying to me it's over a month now after I submitted my claim I keep receiving the same response the matter will be investigated. How long does it take for an investigation of a claim at Capitec? Should it be months and months this is so fustrating to me who is going through the loss of my family and Capitec will also stress you as well.

I submitted this claim on the 18 June 2024 its a month now

I would like to find out how long does it take for your team to get feedback about my claim? This is so unfair to me

I received an email from Shivani Naidoo yesterday on the 20th of July 2024 saying due to the circumstances of the death the claim has been sent for validation....... it is over a month now all I need to understand how long it takes for Centriq to validate a claim? and why do we need to go through all this when we put a claim on Centriq? And by the look of things they aren't even bothered by the reviews we put about them they just don't care.