UNPAID CLAIM.

I rook insurance via Capitec and made a claim on the 20th of September and I have not yet recieved the funds. The contract states that is should be 24-48 hour process but the agents have been sending me from pillar to post with " your claim is still under assessment by centriq" yet the September premium has been deducted from my account even after I have made a claim. I keep on getting the " Claims department will come back to you with feedback". 5 days have passed after i have made the claim and no response from Capitec nor Centriq. This service is pathetic!!! You're dealing with a loss and poor service from the people who are suppose to be the first to support you. PLEASE PAY MY CLAIM.