unfair treatment under sad experiences

Policy number: *** Policy Holder: Michael Mokgatlhe

On the 18th January i made a claim with Capitec Bank underwritten by Centric Insurance to this day the policy has paid the claim. My nephew passed away on the 03 december 2022 and we only discovered about the incident on the 16th January 2023. I made a claim and submitted all the necessary documents and we had to borrow money to make the funeral arrangements because the body of the deceased had already decomposed and it was starting to smell. Now this is the second week that has passed and i understand that they have to validate the claim but now its like they are taking advantage of the whole incident. I've been threatened because i borrowed money from people and promised to pay them back on the set date but not that date has passed and it seems like ive been lying. Can this be resolved as soon as possible.