Uncolored Claim -Capitec Bank Funeral Plan

My mother took out a funeral cover at Capitec Bank (Policy Number : CF***0 Miss Sunitha David ) on the 18 October 2023. The debit order date is the 6th of every month starting on the 6th of November 2023.

1st debit order 6 November 2023 2nd " " 6 December 2023 3rd " " 6 January 2024 4th " " 6 February 2024 5th " " 6 March 2024 6th " " 6 April 2024

Total premiums paid are 6 debit orders.

My mom passed away on the 4 April 2024 and 1 day later on the 5th April the 6th premium went off.

Upon claiming for this policy we were then told that the waiting period had not passed , however the installment date is the 6th of every month starting from the 6th November 2023.

In our understanding once 6 premiums are collected one can be able to claim.

In this light we understand that my mom died a day before the 6th premium was collected ,it is unfair for Capitec Bank not to honor their commitment to us as a grieving family with funeral expenses to pay after trusting a well established organization like Capitec Bank to be let down in such a manner. How can we trust Capitec with any further business going forward. It is our hope the would rebook at our claim to restore their brand image and customer trust. Even if half the claim amount is paid out it would restore our faith in their business.

Shaheed Sheik Hamid *** ***