The worst feeling in my life I cannot even mourn my child

I am extremely disappointed with Capitec Bank. I insured my child with full faith that when the worst happened, I would be supported. Today, as I mourn my child whom I have to bury tomorrow, I am being told that I must wait weeks for the payout.

I took this insurance knowing very well that I am not working, yet I still made sure to pay my premiums every month. The level of disappointment I am experiencing right now is unbearable. Instead of focusing on mourning and giving my child a dignified burial, I am forced to run around and fight with the very bank I trusted.

This experience has shown me just how unreliable and insensitive this service is. I never expected to be treated like this during the most painful moment of my life.