Still No Feedback After Submitting My Claim – Very Disappointed

I submitted a claim on 7 April 2025 for medical aid shortfalls and have received absolutely no feedback from Centriq Insurance / Sanlam GAP to date. Not even a confirmation that my claim was received. I pay a significant premium every month, and when it actually comes time to claim, there’s complete silence. This kind of poor communication and lack of support is unacceptable. I expected far better from a company like Sanlam. Very disappointed and frustrated.