Shocking Service!

After thoroughly researching Gap Cover options I decided to go with Sanlam Gap Cover (Administered by Kaelo and underwritten by Centriq Insurance). This has been the worst experience I have ever had and will most definitely not recommend Sanlam Gap Cover / Kaelo or Centriq Insurance. One problem after the next: Can’t find the policy document on their system, yet I have a copy of the policy document. Premiums not deducted – No premium deducted NO cover. Reissuing of Policy Document with new entry date Double premiums deducted – excuse “system fault”. Unacceptable communication - Email queuing and ticket system. Kaelo the administrators only respond to mails after 8 hours. I have not received a response on a mail I sent 04/11/2022. I anticipate more problems going through the process of cancelling this policy and obviously losing premiums already paid. Dread to think what a nightmare a claim would be if this is what clients go through just to get the policy in place!!!!