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Capitec bank has disappointed me yet again, I have a funeral cover with Capitec bank and the the start up date is on the 24th of February 2022.On the 4th of August 2022 i claimed as my mother passed on. The 6 months from the start up date is the 24th of July 2022.The process got extremely hard as the communication from capitec was little to none. I sent the documents, i sent emails and contacted the institution however the process was dragged and i was told that they would get back to me.After 6 days i was sent a letter saying that my claim was declined due to the fact that i claimed within the 6months. I had to borrow money to bury my mother and i took the cover to avoid such however the level of service is not getting any better. I'm disappointed.