Sanlam GapCover (Centriq Insurance) service is pathetic

I have been with Sanlam GapCover (Centriq Insurance) since September 2021. On 9 April 2025 I submitted a claim and on the same date received a confirmation email that one of their agents is working on my claim. Ever since nothing has happened. On 15 April 2025 I phoned to enquire about my claim. The agent said that they did not receive my claim. I explained that I did receive a confirmation email. The agent assured me that she did let the claims department know about my claim. I also received a reference number. On 22 April 2025 I phoned again. This time the agent said that the claim has not been submitted yet and that it is escalated. The assured me that the claim is on the list and has been sent to the claims department. On 24 April 2025 I followed up once again. The agent said the claim has been escalated and that I will shortly receive correspondence. Nothing happened. On 29 April 2025 I phoned again for the fourth time. The agent said that they are working on the claim. The service of Sanlam Gapcover (Centriq Insurance) is PATHETIC!! I have never waited this long for a claim to be paid out. I will strongly advice any person who considers using Sanlam GapCover (Centriq Insurance) to rethink their decision.