Reassess my claim please

Here we go again. I refuse to blame you all for this continuation of issues . But I emailed on Thursday the post mortem cause we only received it on Thursday and no feedback or acknowledgement that it was received nothing . I would.like for my claim to reassessed as per the text that I received on March 4th this year ... Your funeral claim on CF***1 (Ref ***5) has been closed as we didn't receive the required info. You can still submit this info at any time & we'll reassess your claim. Licensed Insurer: Centriq Life (I078). T&Cs.