Poor service

Good day capitec promised to resolve my issue before the 5th of January even now I didn't get any response This is what they sent to me on the 29 December no one called me. Please assist

"Capitec Bank's reply: 29 Dec 2022, 13:50

Good day Lettie

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards Capitec Bank