Poor service

Morning am Nomusa Nxumalo I submitted a death claim on the 17 of November 2022. The claim was sent for 14 days validation which ended on the 9th of December but until today my claim has not been settled or given any feedback. All required documents was submitted this is very frustrating because even when I call no one seems to know as to what is going on with my claim I néed feedback back please from someone who knows what's going on. Am very disappointed with Capitec insurance.