SJ
SA J
1 reviews | Active since Apr 2014
30 Jul 2026, 12:21
Poor claim process
Claim SLA too long, I submitted my claim documents on the 16th of July and I received an automated response email on the 17th. I only received the claim reference number yesterday (29/07)after I made a follow up. Today marks the 10th working day as per your SLA time-frame. I please need the money to be paid today not tomorrow or next week. YOUR TIME-Frame is ridiculous!!!
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Replies (3)0
Replies (3)
Centriq Insurance's replyOfficial
30 Jul 2026, 13:47Dear Mrs Jackson
Thank you for sharing your experience with us.
Your concerns will be investigated, and feedback will then be provided.
In the interim, should you have any queries relating to the process or timelines, please contact us at ***
In the interim, should you have any queries relating to the process or timelines, please contact us at ***
Kind Regards
Centriq Complaints
Centriq Complaints
Centriq Insurance's reply30 Jul 2026, 13:47
Official
Dear Mrs Jackson
Thank you for sharing your experience with us.
Your concerns will be investigated, and feedback will then be provided.
In the interim, should you have any queries relating to the process or timelines, please contact us at ***
In the interim, should you have any queries relating to the process or timelines, please contact us at ***
Kind Regards
Centriq Complaints
Centriq Complaints
SJ
SA J's updateReviewer Update
31 Jul 2026, 12:49You're taking too long to investigate. It's been more than 24hrs.
SJ
SA J's update31 Jul 2026, 12:49
Reviewer Update
You're taking too long to investigate. It's been more than 24hrs.
Centriq Insurance's replyOfficial
14 Aug 2026, 08:50Dear Mrs Jackson
We confirm that our complaints department has contacted you and your concerns were addressed and resolved.
Please do not hesitate to contact Centriq should you require any further assistance.
Kind Regards
Centriq Complaints
***
Centriq Insurance's reply14 Aug 2026, 08:50
Official
Dear Mrs Jackson
We confirm that our complaints department has contacted you and your concerns were addressed and resolved.
Please do not hesitate to contact Centriq should you require any further assistance.
Kind Regards
Centriq Complaints
***