Policy lapsed after being paid out

Good day

I'm very disappointed with centriq insurance how things are being handled with customers. I had a claim that was submitted and I was behind with months and I hasn't lapsed and I got paid on 12th February 2025 and the months that I was behind with were deducted fine.

The policy was still active as it was from 20May 2024 since I opened it and as months goes by I added few members.

Suddenly I went through my Capitec app checking everything if they still up to date and I saw this recent policy I claimed on my brother in law has lapsed. I got assisted in King Williams Town branch of capitec in The Mall, and to found out that I was supposed to be paid full amount not to be deducted outstanding premiums that was the rule I head from the bank.

From Centriq insurance capitec lady spoken to Thulani Hlulani from call Centre but still there was no help we got that certified us from that moment.

I'm still confused why my policy I claim from lapsed and when you Reinstate the policy it shows cover date that is current in February and state date is 1st March and I will lose all the other months I was paying that is over 6 months some of people that policy.