No response on the funeral claim

Never take a policy with this company, Capitec is ****ing people together with centriq. I have a policy with capitec funeral, policy number: CF***5, I submitted a claim on the 8th November 2021 after loosing my mother. Today is the 12th and I have not received any feedback. I have submitted all documents on Monday, but still no feedback. I called customer care to no help, even requested a spervisor and a Busisiwe Masuku, responded as the supervisor and informed me that I just have to wait for them to give me feedback, she cant help me other than sending an email to the claims department. Thier promise is "We pay within 4 hours", today its 4 days and no feedback at all. Its a **** stay away, and cancel if already with them.