No customer service from Centriq insurance

Item: Centriq Insurance
Rating: 1
Author: Marike N

I have send through 3 claims on the 18 Oct I have not even got a reference number that my email was received no response nothing this is the 2nd bad experience with Centriq gap cover

Helpful (0)

Replies (4)

Centriq Insurance's replyOfficial

17 Nov 2021, 09:52

Dear Marike

Thank you for brining the matter to our attention,

We will contact you shortly.

Kind regards
Centriq Complaints

Centriq Insurance's reply17 Nov 2021, 09:52

Official

Dear Marike

Thank you for brining the matter to our attention,

We will contact you shortly.

Kind regards
Centriq Complaints

Centriq Insurance's replyOfficial

22 Nov 2021, 14:38

Dear Marike

We are pleased to advise that Kaelo has been in contact with you regarding your claim,

We will also email you shortly.

Kind regards
Centriq Complaints

Centriq Insurance's reply22 Nov 2021, 14:38

Official

Dear Marike

We are pleased to advise that Kaelo has been in contact with you regarding your claim,

We will also email you shortly.

Kind regards
Centriq Complaints

Marike N's updateReviewer Update

26 Nov 2021, 09:49

2 claims already rejected reason outpatient consultation are not covered what does this mean??? I'm in total shock how Centriq deals with their customers

Marike N's update26 Nov 2021, 09:49

Reviewer Update

2 claims already rejected reason outpatient consultation are not covered what does this mean??? I'm in total shock how Centriq deals with their customers

Centriq Insurance's replyOfficial

02 Dec 2021, 10:59

Dear Marike

Kindly be advised that we are looking into the matter.

Kind regards
Centriq Complaints

Centriq Insurance's reply02 Dec 2021, 10:59

Official

Dear Marike

Kindly be advised that we are looking into the matter.

Kind regards
Centriq Complaints