Never ever take funeral cover at Capitec Bank

Worse decision I have ever made. I made a claim for my late brother on 12/11/2024 which was Tuesday, Thursday I get an SMS stating that they have technical issues but they are fixing it. Friday I go to the branch to enquire and I'm told about back lock that's why there is a delay and on top of that they still deduct monthly premium on that very same Friday Morning. My brother was laid to rest Saturday still nothing from the claim. Monday morning I went back to the branch, they tell me they don't have the answers all they know is there is back lock, I ask what's that and they tell me it means there are many claims and less staff that deals with claims, like really? Whose fault is that? Till today 21/11/2024 still nothing from the claim. I mean what is the real reason we take this funeral cover if we can't have money when we need to bury our loved ones. They are very quick at making us take this policy and telling us about quick payout which is within 48 hours but they never deliver. I'm so angry, I feel like I wasted my money with these ****mers. Don't make the same mistake as I have. I won't even start talking about the stress and frustration they caused me and my family yerrrrr