*********** and unreliable

I logged my claim on Monday, 23 January and I received message saying documents received in good order, I later made a follow up and I was told that the claim is being processed. Even though I kept checking them through their Capitec watsapp number and call center, they have not attended to my claim until 14:00 hrs on the 26 January, when they were asking for an affidavit, which clearly shows that they never checked my documents since I submitted. I have tried to express the urgency of the claim because the funeral is only on the 28. Today is the 27 at 12:58 and still I have not get a feedback. If I make a followup they are unable to give feedback except to tell me that they receive my documents.

The main reason to buy a funeral policy is to save myself from stress of not knowing what to do when death strikes. I have money lying with capitec and here I am frustrated I don't know how I will bury my cousin whom I have covered. Instead of grieving and mourning I have to stress on something I have planned for it long time ago.