"I'm frustrated because Assured Life and Centriq Insurance sold me insurance for my car debt while I was a contract worker, and I paid premiums for 2 years

Item: Centriq Insurance
Rating: 1
Author: Boitshoko B

"I'm frustrated because Assured Life and Centriq Insurance sold me insurance for my car debt while I was a contract worker, and I paid premiums for 2 years. Now that I need to make a claim after my contract ended, they're rejecting it because of my contract status. Why did they allow me to buy the insurance in the first place?"

Helpful (0)

Replies (3)

Centriq Insurance's replyOfficial

23 May 2025, 09:39

Dear Boitshoko

Thank you for bringing the matter to our attention.

We will investigate and provide feedback.

Kind regards
Centriq Team

Centriq Insurance's reply23 May 2025, 09:39

Official

Dear Boitshoko

Thank you for bringing the matter to our attention.

We will investigate and provide feedback.

Kind regards
Centriq Team

Boitshoko B's updateReviewer Update

25 May 2025, 17:53

I’m deeply disappointed that Centriq would resort to altering the wording of their policy—an action that feels dishonest and misleading—just to avoid settling a valid claim. It’s especially disheartening considering the claim was for a relatively small amount, less R3,000 for a basic car installation.

Boitshoko B's update25 May 2025, 17:53

Reviewer Update

Centriq Insurance's replyOfficial

26 May 2025, 08:53

Dear Boitsheko

Your concerns have been noted; we will revert with feedback.

Kind regards
Centriq Team

Centriq Insurance's reply26 May 2025, 08:53

Official

Dear Boitsheko

Your concerns have been noted; we will revert with feedback.

Kind regards
Centriq Team