Funeral Claim Not Paid I n Time

Losing your loved is pain enough, but having to deal with the Bank that doesn't want to pay your funeral claims makes matters even worse. Capitec Bank is a pain in the butt. I submitted my claim on the 20th of September 2024, till today Capitec hasn't paid for my Dad's funeral claim. Isn't this supposed to cover the funeral costs, as they always say when they want you to take the cover????? They always say they pay within 24 hours but my 24 hours have become 2 weeks!!!! When I checked my app on the 2nd of October the status of the claim was already completed without any documents outstanding, but yesterday when I made the follow up they told me I need to submit my proof of banking details, what happened to the account they were deducting the premiums from? But anyways I did send those details. Still they haven't updated anything, let alone pay out.

CAPITEC Bank you are a pain, I am so ****ed.