Funeral claim

Good Day

I did a funeral claim with you on the 03 February 2023. The status on my claim has been pending for almost week . I'm going under a lot of stress due to this and I've borrowed money to people to help with the funeral.This is a second time that i dont get my money on Capitec in time, I dont know weather to remove my family members on my capitec funeral or not as i am not happy again with your services l. I received an sms today stating that i must wait for 14 days while i have to prepare for the funeral. Reference (***)

Kindly please assist by telling me what's happening with your services lately.

Regards, V. Dladla ***