Funeral Accident claim

Incident *** I opened a funeral cover at Capitec. My brother passed due to an accident and according to my policy schedule there is no waiting period of a person dies due to an accident. According to the policy that I have taken I was informed that I was covered on that date.

All documents were submitted since the 30th of July and no payment was received in this case. Police were called to verify the incident and confirmed no Inquest will be held According to the policy schedule Capitec will their best to finalise the claim within 5 business days and some claims within 14 business days. It shocking that the claim has been opened for more that was is stated on the schedule.

At this stage I will take this to financial ombudsman because the amount of stress the company has caused me it is more than the death of my brother. I have been doing follow up each and every day since the clam was open only for them to send me from pillar to post. All documents have been submitted and looking for excuses to pay. Your online pages is full of bad review due to how you treating your customers. I wish the energy your consultants use when they asking people to open the funeral cover you can use it when it comes to a claim.

I will take this further and I will ensure I am not leave any branch tomorrow without payment.