Disgusting service from Gap Cover

After submitting all my claim documents for my claim and calling everyday to follow-up to check on any outstanding documents. I was quoted a SLA of 7-10 working days. When I called I was informed there is no outstanding documents. All agents that I spoke to promised me that my documents were in order. Now on the last working day when my claim had to be paid im being told theres missing i formation. I refuse to accept this. Sanlam Gap Cover is ripping us off with high premiums and when its time to claim and pay the come with lots of excuses not to pay. I have submitted all that I can; it was already a missing to get all the relevant in order to claim and now they giving you the run around. I want my money. Please pay me !!! Sanlam Gap Cover & Fedhealth are partners why cant they accept the Gap letter issued by Fedhealth. I have called Fedhealth numerious times for the statement with the rejection reason and they cant issue me with a manual statement so they gave a letter instead ; they told me to wait for automatic statements which will only be available is August hence giving me a letter that states the information. Gap cover you are shameless; we have this insurance when somethinh happens we have to use our money and when we claim back you give us hassles. Do you know how difficult it was to come out of a hospital in pain with no money because you had to use your money to pay co-payments and when you sumbit the claim for the co-payment you paid yourself; and do you know how difficult it was to get all the supporting documents: statements from the hospitals; statements from the doctors and medical aids ???? JUST PAY ME BACK ALREADY