DISAPPOINTED with Centriq and Capitec funeral insurance

Item: Centriq Insurance
Rating: 1
Author: Anastasia S

VERY DISAPPOINTED at Capitec/Centriq insurance. I have a funeral policy with Capitec Bank since 2019 for a few family members. Sadly my aunt passed on. Submit my claim yesterday at 10h00. Received a call from a lady from Capitec asking for my banking details at around 13h32. At around 14:46 received a sms that my claim needs to be assessed. My aunt died of Natural causes!!!! It has to be send for a 5 day validation forensic which will only be next week and the funeral is this coming Saturday in the eastern cape. PLEASE ASSIST URENTLY!!!

Helpful (0)

Replies (3)

Centriq Insurance's replyOfficial

17 Feb 2022, 12:23

Dear Anastatia

Thank you for bringing the matter to our attention,

We will be in contact with you shortly.

Kind regards
Centriq Complaints

Centriq Insurance's reply17 Feb 2022, 12:23

Official

Dear Anastatia

Thank you for bringing the matter to our attention,

We will be in contact with you shortly.

Kind regards
Centriq Complaints

Anastasia S's updateReviewer Update

17 Feb 2022, 16:59

Good day.

The issue has been resolved. Thank you.

Kind Regards

Anastasia S's update17 Feb 2022, 16:59

Reviewer Update

Good day.

The issue has been resolved. Thank you.

Kind Regards

Centriq Insurance's replyOfficial

17 Feb 2022, 17:40

Dear Anastasia

We are glad to hear that the matter has been resolved.
We will close on our side.

Kind regards
Centriq Complaints.

Centriq Insurance's reply17 Feb 2022, 17:40

Official

Dear Anastasia

We are glad to hear that the matter has been resolved.
We will close on our side.

Kind regards
Centriq Complaints.