AK
Ayanda K
1 reviews | Active since Sept 2016
21 Oct 2024, 17:53
Delayed payment
I submitted a funeral claim on Wednesday 16th October 2024, I followed up on Friday as the funeral was on Saturday. I still have not heard anything from Capitec except for acknowledge ment of receipt of my claim.. Atleast I wanted to do a tombstone for my cousin. Our parents are siblings and I wanted to assist at the funeral but could not as I was still waiting. I cannot even open my Capitec app without running into technical issues. My ref number is ***6
Helpful (0)
Replies (3)0
Replies (3)
Centriq Insurance's replyOfficial
22 Oct 2024, 09:17Dear Ayanda
Thank you for sharing your experience.
We will investigate and provide feedback.
Kind regards
Centriq Team
Thank you for sharing your experience.
We will investigate and provide feedback.
Kind regards
Centriq Team
Centriq Insurance's reply22 Oct 2024, 09:17
Official
Dear Ayanda
Thank you for sharing your experience.
We will investigate and provide feedback.
Kind regards
Centriq Team
Thank you for sharing your experience.
We will investigate and provide feedback.
Kind regards
Centriq Team
AK
Ayanda K's updateReviewer Update
26 Oct 2024, 17:10Good day,
I received feedback from Gina Motaung at Centriq. Her service was excellent although a quicker turnaround time is needed for funeral claims. Thank you Gina for the superb service .
Sometimes we put claims forward with intentions of contributing and making our families feel at ease
Regards,
I received feedback from Gina Motaung at Centriq. Her service was excellent although a quicker turnaround time is needed for funeral claims. Thank you Gina for the superb service .
Sometimes we put claims forward with intentions of contributing and making our families feel at ease
Regards,
AK
Ayanda K's update26 Oct 2024, 17:10
Reviewer Update
Good day,
I received feedback from Gina Motaung at Centriq. Her service was excellent although a quicker turnaround time is needed for funeral claims. Thank you Gina for the superb service .
Sometimes we put claims forward with intentions of contributing and making our families feel at ease
Regards,
I received feedback from Gina Motaung at Centriq. Her service was excellent although a quicker turnaround time is needed for funeral claims. Thank you Gina for the superb service .
Sometimes we put claims forward with intentions of contributing and making our families feel at ease
Regards,
Centriq Insurance's replyOfficial
28 Oct 2024, 05:57Dear Ayanda
We are pleased to hear that you are satisfied with our service.
We confirm that the matter has been resolved.
Kin regards
Centriq Team
We are pleased to hear that you are satisfied with our service.
We confirm that the matter has been resolved.
Kin regards
Centriq Team
Centriq Insurance's reply28 Oct 2024, 05:57
Official
Dear Ayanda
We are pleased to hear that you are satisfied with our service.
We confirm that the matter has been resolved.
Kin regards
Centriq Team
We are pleased to hear that you are satisfied with our service.
We confirm that the matter has been resolved.
Kin regards
Centriq Team