DELAYED FEEDBACK AND PAYMENT BY CENTRIQ LIFE & CAPITEC BY A WHOLE MONTH💔💔💔💔💔💔

On the 2nd of Oct. 2024 I submitted a funeral claim @Capitec Bank, first I never got any acknowledgement of claim being received and no case number. I had to call waited for 30 min before I could be attended, and the lady I spoke to told me about the backlog they have on funeral claims, she said the assessors are buzy with my claim, again on the following week with no response I had to call again and the lady I spoke to said she will escalate it. I received a massage with reference no acknowledging my funeral claim and it was after 2wewks of submitting and the message said I will get feedback on the 19th of October 2024, and the 19th passed with no feedback, I had to go to the nearest branch, at the branch it was escalated to Regional Manager, up until today I have been paid by Capitec Bank, instead I Recieved a message that said I will get feedback on the 11th November 2024. I am so hurt.