Delayed claim

On the 10th September 2025, I have put an insurance claim of the passing away of my father who passed away on the 8th September 2025 due to natural causes. I called capitec several times to ask about my claim which is not paid till today, my father will be buried on Saturday 20th September still haven't received the claim. I normally know that claims are paid within 48 hours 🤔 I was kept on told that "your claim is under assessment"