Death by accident claim still not paid with limited communication -

This insurance company sent vommunication for the first after more than a wee a claim was lodged, a day after burial to advise theat they are investigating a valid claim, how useless and heartless can these companies be not honoring their contracts, a mother of a child brutally ******ed is still being sent from pillar to post - capitec ref claim number ***2 for Nomvuselelo Tyani