Centriq unauthorized policy

Good morning

I trust you are well,

I have attached proof of cancelation of my life cover and funeral cover policies back in September of 2022 and I noticed that I am still being debited for this premium.

I have identified monthly debits related to policy no. …55, which I never app**** for, signed, or consented to.

I hereby request:

Full refund of all premiums paid under this policy since inception

Documentation proving my consent (application, signed forms, activation date)

If you are unable to provide any signed agreement or proof of consent, then in terms of the NCA, PPRs, FAIS, and TCF, you are required to refund the full amount.

I expect a response and refund within 7 business days, failing which I will escalate to the Ombudsman for Long-term Insurance and the FSCA.