Centriq took 9 months of funeral premiums through Capitec, never checked the policy, then refused the claim when he died.

Centriq Life is the insurer behind the Capitec funeral plan. My policy was opened at the Capitec Postmasburg branch with the family member sitting next to me. I told the consultant exactly who he was to me. The consultant chose the relationship on the system and I signed where she showed me. Centriq accepted the policy and took the premium for 9 months without one question. He passed away. Centriq then checked the relationship for the first time, said the word on the form was wrong, and repudiated the claim in a letter dated 2 June 2026. They offered my premiums back and nothing else. 9 months of premiums, R0 paid. If Centriq covers your funeral policy through a bank, check every relationship on it today. Centriq only reads the form when someone dies. The Ombud has ruled before that an insurer must carry the mistake its own salesperson made on the form. My complaint is lodged with the National Financial Ombud and my formal dispute is with Capitec's complaints department. Centriq, claim CF...3668. I want a written answer by email from a named person in your claims team by Friday 11 September with a decision to pay the benefit. Please do not phone me. I will update this post with your answer on that date, whatever it is.